FAQ

On which devices can I use SkillPlace?

+

You can access your SkillPlace account and browse available experts on any device with an internet connection, including smartphones, tablets, and computers. However, please note that you can only make and receive calls with experts using SkillPlace mobile application on your smartphone (App Store or Google play). This ensures that you have the flexibility to connect with experts while on the go.

How can I leave feedback or reviews for experts on SkillPlace?

+

After a call with an expert, you can leave feedback and reviews to help other users make informed decisions. Your feedback is valuable in maintaining the quality of our platform.

How can I add money to my SkillPlace account?

+

To add money to your SkillPlace account, go to your profile settings and select the "Add Funds" option. Follow the instructions to add funds using your preferred payment method.

What happens if I run out of money during a call with an expert?

+

If you run out of money during a call with an expert, don't worry. The call will be temporarily paused, and you will be prompted to add more money to your account. You can choose to add more funds and continue the call by selecting the option to do so. If you decide not to add more money or if you don't have sufficient funds to continue, the call will terminate gracefully. You can always start a new call with the expert once your account has sufficient funds.

What is a certified expert account?

+

A certified expert account indicates that we have thoroughly reviewed and approved the expert's qualifications and expertise. These experts have met our standards for quality and proficiency in their respective fields, giving you the assurance of learning from highly qualified individuals. Look for the "Certified" badge when browsing experts to identify those who have received our certification.

What should I do if I can't find my specific category or expertise?

+

If you can't find your exact category or expertise, simply mention it in your profile description when setting up your account. Additionally, feel free to contact us (admin@theskillplace.com) and submit the details of the new category you'd like to see added. We appreciate your input and are constantly working to expand our range of categories to better suit the diverse skills and knowledge of our users.

What do I do if I encounter technical issues or have questions not covered in the FAQ?

+

If you experience technical issues or have any questions not addressed in our FAQ, please contact our support team via admin@theskillplace.com, and they will be happy to assist you.